Bob, from The Window Source of Western Michigan, recently had an appointment past Grawn to quote replacement windows. The lady seeking the quote said her windows did not function, specifically would not open or close.
Bob examined her windows and discovered her windows are relatively new and decent quality. She needed to know how operate her windows and use all the features. Bob spent some time educating the lady. While he did not leave with a sale, he left knowing he did what was right by the customer.